Frequently Asked Questions
Below are some frequently asked questions about IntraScript and our medical transcription SaaS solution.
Q: Is IntraScript™ also a transcription company?
A: No! IntraScript™ is solely a consulting and SaaS service business. Unlike many transcription solution providers, we believe that being both a service provider and a competitor at the same time presents a conflict of interest. In Fact, we are forming an MTSO Alliance along with Sales and Marketing so that we can help our customers grow and compete with the Nuance an M*Modal groups! IntraScript™ experts will attend pre and post sales meetings along with you to represent a single effective team for your customers - our goal is your GROWTH.
Q: Do I have to purchase additional software or hardware to run your platform in my office?
A: No. All you need is a computer with access to the Internet. Please see our technology page for minimum computer requirements.
Q: Do I have to sign a long-term contract?
A: Definitely not. If you're not happy, we're not happy either.
Q: Can we resell the platform?
A: Yes, we do provide reseller status to our customers. With today's rapidly changing technology and requirements, many health care organizations require hybrid solutions. Our implementations range from full outsourcing, to a mix of in-house and external resources, and with mixed VR and EMR systems. The additional benefits are non-transcription revenue for our customers, and one stop shopping for the facility.
Q: Will we need to purchase proprietary digital recorders or other equipment to work with your system?
A: No. Any digital recording device will work. PDA or computers equipped with digital voice recorders will also work. MT's will want to have a generic foot pedal.
Q: How big does a company need to be to use your software?
A: We accommodate large and small companies alike, whether you have 10 medical transcriptionists or 1000.
Q: What about support?
A: We excel in supporting our clients. IntraScript™ has a 24/7 critical support team, and standard support is available during normal business hours. Our typical support response time is less than 15 minutes.
Q: Whose web page will my clients be logging onto?
A: Yours! You get a personalized and branded login page and domain as part of the service.
Q: Can our physicians use a telephone to dictate?
A: Yes. Our platform works with digital or analog phones, in addition to digital voice recorders and PDAs. We can provide you a private toll-free number and redundant backup dictation servers as well.
Q: Can you prioritize work types for the MT queue?
A: IntraScriptTM has 99 priority levels that can be assigned to different work types. STAT assignments are available as well.
Q: Do you charge for electronic signatures or templates?
Q: Do you charge for adding MTs, Editors, Physicians or any users?
Q: How are finished files delivered to the physician or clinic administrator?
A: Physicians and assistants can log in to view, edit and electronically sign transcriptions. Hard copies or digital files can be automatically printed and stored at any remote location with an Internet connection.
Q: Can I route reports to referring physicians?
A: Yes. We have automatic forwarding built into the system. Referring physicians can receive documents automatically the same way your clients do. Referring physicians can even reference and data mine previous referral patient records via your own private and secure website.
Q: How difficult is setting up a physician's office or clinic to use your software?
A: Setting up a new client has never been easier! With the exception of templates, a new clinic can be set up in minutes. Document delivery rules are created and managed remotely making the whole process simple to set up and manage.
Q: Does your system provide reports and data mining?
A: Yes. A wide array of reports is available, and new ones are often being created by request. All reports are fully indexed for extensive and flexible searching.
Q: What accounting functions do you provide?
A: Invoicing and real-time revenue and cost reporting are readily available as part of the platform.
Q: We charge different rates for different physicians and MTs. Can your system handle that?
A: Yes. Our platform allows you to configure pricing by physician, affiliate and MT. We also have bonus pricing for incentive programs for MTs, as well as shift rates and priority pricing options.
Q: Do I have to use line pricing, or are other pricing methods available?
A: We offer multiple pricing methodologies by character and gross lines, by minute or document.
Q: We have a lot of radiologists. Can we attach images or files to transcriptions?
A: Yes. Our application is one of very few with this robust capability.
Q: Do I need a broadband Internet connection?
A: No. We support dial-up connections, but we do not recommend them. The faster your Internet connection is, the better.
Q: Will I have to work with a customer service representative to access our files and make changes?
A: No. The system is completely self-administered. You can set up logins for each MT, editor or medical office. Adding or changing MTs is free.
Q: Is the software hard to use?
A: No. It takes about 20 minutes to learn the fundamentals. The software has intuitive menus that are easy to navigate.
Q: My office runs a little differently from most. Can I incorporate our workflow steps into the software?
A: Yes. While our system is based on the most common business rules, we can customize the software based on your needs.
Q: Do you provide embedded word processing and version control?
A: Yes to both. Access documents at any point to make edits. Every version of every document is saved.
Q: Can you set up automatic job deliveries to MTs and editors?
A: Yes. You can set up the job queue to deliver jobs and re-route them when necessary.
Q: Is your software HIPAA and HITECH compliant?
A: Yes. Including detailed audit tracking. Our data center is SAS 70 certified and meets the highest levels of security and reliability.
Q: Does IntraScript's™ software integrate with EMRs?
A: Yes. We can support a wide range of integration options from batch to real-time port to port connectivity along with advanced discreet level EMR population.
Q: Is your software HL7 compatible?
A: Yes. IntraScript's™ software is also compatible with the many variations implemented by EMR vendors like Epic, GE, McKesson, Meditech, Softmed and others.
Q: Is the data backed up and secure?
A: Yes. We have server redundancy and automatic data backups located in secure, controlled environments.
Q: Can I search through the data?
A: Yes. Search by a number of fields including file name, physician, patient name, DOS, job number and keyword. Every word in the report is indexed for fast keyword and phrase data mining.
Still have questions? Click Contact link below or call (480) 503-9257. We are happy to answer your questions!